At Silas Tour, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
You may return items within 7 calendar days from the date you receive your order. To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide proof of purchase or order confirmation.
How to Initiate a Return
To start a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number and reason for the return. We will guide you through the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Please note:
- Refunds will be issued to the original payment method or as store credit, as applicable.
- Shipping and delivery charges are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.
Non-Returnable Items
Due to hygiene and safety reasons, certain items may not be eligible for return. Please contact us for details.
Contact Us
For any questions regarding refunds or returns, please reach out to us at [email protected]